Question 1

What documents do I need?

Accepted Answer

Driving licence and ID. The deposit (CHF 500) is paid in cash at the counter — no credit card required.

Question 2

Is there a minimum age?

Accepted Answer

You must be at least 21 years old and have held your licence for at least 2 years.

Question 3

How does the deposit work?

Accepted Answer

CHF 500 in cash at the counter. It is returned immediately after the vehicle inspection on return.

Question 4

Are there mileage fees?

Accepted Answer

150 km/day are included. Beyond that, CHF 0.50/km. Most of our customers never exceed the limit.

Question 5

What if I break down?

Accepted Answer

If something goes wrong during your rental, contact us on WhatsApp at +41 78 335 58 79. We handle it case by case.

Question 6

What to do in an emergency?

Accepted Answer

WhatsApp 24/7 — we reply in under 5 minutes.

Question 7

How do I pay?

Accepted Answer

30% deposit by credit card (Visa, Mastercard, Amex). Balance and CHF 500 deposit in cash at the counter.

Question 8

Can I cancel my booking?

Accepted Answer

Yes, free of charge up to 24 hours before pickup. After that, 1 rental day is charged.

Question 9

Is payment secure?

Accepted Answer

Yes — payments processed via Stripe (bank encryption), without storing your card details with us.

Question 10

How do I return the vehicle?

Accepted Answer

Return to the same address (Chemin du Vernay 5, Luins). If no one is present, drop the keys in the garage letterbox (slot to the left of the door).

Toutes les réponses, sans détour.

Before the rental